STAR WARS: the slash of the carrot chopper
Dear Sir/Mdm,
I am writing in, on behalf of my brother, to request for:
(1) a waiver of my maxonline subscription fees from 19 June to 2 July 2006;
(2) termination of existing maxonline service under subscriber ABC, SXXXXXXXA.
Due to a relocation to our new address in XXXYYY, we are unable to use our existing maxonline services despite the building being cable-ready. This is because we have missed the date, 22 March, where the Starhub technician visited each flat to turn on the signal.
I dialed up 1633, only to learn from customer service officer Raymond that we have to pay an activation fee of $52.50 since we have missed the timeline stated on the notice, that is 22 March. It was further elaborated that we were one of those unfortunate ones to have collected our keys in February, before the notice was issued out, thus we have to pay $52.50. This should be seen with ridicule since we only shifted into the new flat on 18 June. Renovation works took place in April. Even so, we won't be at the new flat 24 by 7 to take note of any notice which looks just like any other brochure!
This matter was made worse with the fact that we still have to pay the subscription for the month of June despite us not being able to utilise the services at all. That is another $79.80 (or $31.90 on pro rata basis from 19 to 30 June), if I remember it correctly. I also found out from Tampines Starhub Customer Service that even if I terminate the service with immediate effect, the bill will continue to roll till the next billing cycle, which is 2nd of the month in our case.
What was even more laughable was the promotion currently offered to new subscribers! Not only do they get numerous items such as free wireless router, free installation, free activation, they even enjoy a discount of 15% from the second month onwards for maxonline 6500! If an existing customer doesn't even get the basic services such as free activation, what other reasons do we have to remain as one?
As such, please terminate our existing maxonline & waive all subscription fees on a pro rated basis with immediate effect. Please also cancel the service request on 26 June 2006. There is no more need to send the technician over to activate the signal. It is simply unfitting to succumb to an unfair charging system.
HP: xxxx xxxx
Bloody fed up! Read on...
posted by slingwoof @ 7/06/2006 11:58:00 PM
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