Another week
July 13, Thursday
Officially shifted to Haw Par Centre. Nice place. Funny colleagues. Lotsa reports. Lotsa checking. Near to town. More overtime. Less stressful. MANY MANY food places!
July 15, Saturday
Spent a night out at Plaza Singapura. "How much do you love me" - a french romantic comedy with exaggerating drama. Some parts of the show are rather confusing - did the woman hook up with her man's colleague at the end of the day? Hmm...
July 16, Sunday
2nd meeting of the SMRT challenge team! It was over breakfast at Suntec's Congress. Quality of roti prata seems to have dropped. Walked around Suntec for 2 hours after missing the hourly timing of the carpark charges. Supposed to collect football cooler from Sim Lim, but shucks! Out of stock :-( Ended up in Hougang Mall for dinner in a foodcourt with so-so food.
July 18, Tuesday
Worked out at Planet Fitness-Suntec for the first time! Pretty nice place. Free conditioning shampoo. Free shower soap. Hair-dryer facilities. Free towels. All the machines seem to focus on working the legs and thighs.
July 19, Wednesday
Had planned to visit Planet Fitness again. I got 6 complimentary free visits after all. But no time! No time! By the time I finished archiving those files in the office, it was already 9pm. Haix.
July 20, Thursday
Got the chance to leave office early again! 7.30pm! Yea! Ran off to Planet Fitness - Caltex House. Fwah! It was so difficult to find the place. Went down back and forth Caltex House & Hitachi Tower 4 -5 times before I realised that the gym is hidden within the office block! Must sign in at the reception to get in! Stupid! All Planet Fitness gyms seem to be stowed away somewhere; all so difficult to find. The one at Suntec too, took me and TB more than 20mins to finally locate the gym at a rather isolated corner of the mall.
July 21, Friday
Wahahaha, got to leave office at 7pm! Shiok! Decided to abort gym session and went walking around in Orchard Road instead. Met a rather bubbly well-spoken Prudential Financial Advisor in the disguise of a part-timer surveyor on the road outside PS. Hehe, since I got the time, I stood there for close to half an hour listening to her, arguing with her, and in the end told her I don't plan to buy. BUT I still told her that she's a good sales person; she speaks logically, coherently, and strategically. Rare for a FA!
Dinner was beef ribs at Cartel at Orchard Cineleisure. Gym efforts gone to naught. :-s
"Thank You For Smoking" - funny show!
July 22, Saturday
3rd movie of the week - "Pirates of Caribbean - Dead man's chest". Draggy. Funny though Jack Sparrow was a little too fast and slangish. Hehe, well, I slept through half the show. Not that it was boring. I am just tired :p
July 23, Sunday
SMRT CHALLENGE! Lost at 5 hours 23 mins! Haiz. The winning team had a final race timing of 3 hours 3 mins! How to beat that with scruplous means?! Hot and tired and sweaty and sleepy now.
BANG
How exasperating it will be for you, if you need somebody yet couldn't find somebody?
Fast...!!!
I'll be relocated to Haw Par office! And Haw Par Centre is near Dhoby Ghaut! And Dhoby Ghaut is on the NEL! And so is Buangkok! And I stayed in Buangkok!
Wahahahaha!
Life's beginning to take a better turn. For so long I didn't bother to stay back in the office despite work not completed, yet today, encompassed with the thought of shifting to the new office the very next day, made me work triply hard!
Too many things to do! Too many stuffs to tidy up! Too many people to say good-bye...
As I thrilled at the idea of shortening my travel time, I realised the difference I can achieve is only 10 minutes ( ie from 50 to 40 mins). Not only that, it has greatly messed up my jogging schedule. I used to be able to stop by Bedok Stadium which is 10 - 15 minutes away from my Chai Chee office. Now, I can't do so anymore! I gotta find a new place or be degenerated into a pile of bloody flesh. Ewwwee.. reminds me of Slither.
Urbanisation, it's an ultimate evolution.
this is my day!!!
A good day today.. nice..
Started off in the morning when I arrived at the office at 8.15am, 15 minutes before the official working hours!
Spoken to my future boss R regarding my transfer to his section. Whoa! He expected me to go over latest by 24 July!
Current boss H came to see me regarding my transfer. She said that L (my top boss) wanted me to go over to R's side on this thursday, 13 July!! OMG. This is incredible. I only spoke to L one - two weeks ago and the next minute he's moving me over! Great!! Haha. Then I get to work in Dhoby Ghaut office, which is only a few mrt stops away from my new home in Buangkok!
Went for dinner with Call Agent Team (my previous team). D told me that L spoke to her on her last day with the company: "Will you keep in contact with your colleagues? You must speak to [me] before you leave. She's the most important person." WOHOHO. What does it mean? A promotion in the near future? A pay raise? A form of recognition? Maybe he just got the name wrong. O_O
Whatsoever, this is my day!
not so PETIT-E losses
Almost exactly 12 hours ago, I lost $90. 
It was a carefully crafted tactical strategy. Of all possibilities, the only one of two that will result in maximum losses gotta happen! Arrgghh!!!
PETIT! You bloody little idiot!
STAR WARS: teasing the carrot
It was already a difficult process to terminate my previous max-online. I didn’t think it will be even more tedious and distressing to sign and install a new one! This morning, the Starhub technician (Technician Code 893) appointed to my house said that he was unable to do the installation of the modem and digital voice because the signal in my flat remains unactivated.
It was due to the same above reason that I terminated my previous max-online under my brother’s account. I refused to pay for the $31.50 activation charges just simply because I missed the so-called activation date (please refer to my previous complaint). To circumvent the unfair treatment, I simply had to sign up for a new max-online which will grant me free activation! Yes, it is a very laughable process you have in place today.
I signed up at Starhub Parkway (Shop ID: GB4) with Mabel as the sales person who sold me the package – MaxOnline 6500 + Digital Voice. Under this promotion, I was supposed to be given the following: free activation of maxonline worth $31.50, as well as 15% off maxonline from the 2nd month onwards. I had to pay for $42 to activate my digital voice. That’s fine. Still a better deal than a re-contract.
I shifted house on the 18th June. I terminated my previous max-online on 19th June (waiver of charges granted from 19th to 30th June). I signed up for a new max-online on 22nd June. I was told that an appointment takes minimum of 5 working days to set up. Since I am working, I asked the technician to do the installation on 1st July. NOW, he said he had to abort his installation just because the person who set up the appointment didn’t do it properly. The latter should have asked for a technician who could do both the activation of the signal and installation of the modems! Then, he proposed to set up another appointment which was 6th July, the earliest he could give me. That is a Thursday and Starhub does not provide installation after working hours!
Has it now turned into my problem that I am unable to make it on a Thursday for the technician to do the installation? Has it now turned into my fault that the sales lady set up the appointment wrongly simply because I didn’t stress to her that the signal was not activated? Looking at the dates, I lost internet access ever since on the 18th of June. If you do not understand the amount of distress caused by the lack of it, let me tell you that it’s extremely annoying and frustrating! I had to delay payment of my credit card bills, the changing of my address via internet banking modes, checking up emails only in public libraries which amount to extra costs etc.
The reason I continued to subscribe to Starhub was due to the competitive rates offered by your company. If you feel that I am not a worthwhile customer, please terminate all my existing services under Starhub WITHOUT ANY PENALTY CHARGES to me – Mobile & MaxOnline 6500. Not that I don’t understand the terms & conditions in whatsoever unfair contracts I have signed with you, but the service package that was promised to me has not even been delivered at all! Why should I then be subjected to the penalty charges?
Otherwise, please improve your processes and deliver what you are supposed to, and not at the expense of customer convenience and costs! I simply wonder why Starhub does not want to send down technicians who can do signal activation at the same time for new installations. Doesn’t it make sense to do so? How will customer ever realize that the signal in the flat is not activated as a new signup? If starhub can check that the block is cable-ready by simply keying in the postal codes into the system, why is it that they couldn’t check the activation signal at the same time? Don’t tell me about system issues. I am not a system analyst, I am a customer who’s only interested in getting whatever I have signed up for in the most prompt and hassle-free manner, which is obviously not in this case. I am most happy to extend my relationship with your company only if the following can be fulfilled:
1) A technician to be sent to my flat, after 7.30pm, by latest Tuesday 4th July, to perform both signal activation and modem installation.
2) Waiver of the digital voice installation fee of $42. I feel no longer obliged to pay up for the service that I didn’t get in time.
If you feel that the company is able to make a better alternative offer than the above I have suggested, please inform me. I will be most glad to do any negotiation to reach an eventful conclusion.
SLINGWOOF
HP: xxxx xxxx
----------------------------------------------------
AND that was not all. After subsequent calls, I realised I have to pay a separate activation charge of $31.50 even though I am a new subscriber! Bloody hell! Ain't that back to square one?!I have come to realise that big organisations only turn effective upon adverse customer feedback. After more scoldings and acts of anger spurts, I got what I wanted, well at least 60% of them. The technician finally came down on 5th July and I got $31.50 activation fee waived. Hooray!BUT apparently they haven't got enough of me. THEY HAVE YET TO COME BACK TO ME REGARDING THE $42 ACTIVATION FEE FOR DIGITAL VOICE!Time for another email. Please excuse me. 
STAR WARS: the slash of the carrot chopper
Dear Sir/Mdm,
I am writing in, on behalf of my brother, to request for:
(1) a waiver of my maxonline subscription fees from 19 June to 2 July 2006;
(2) termination of existing maxonline service under subscriber ABC, SXXXXXXXA.
Due to a relocation to our new address in XXXYYY, we are unable to use our existing maxonline services despite the building being cable-ready. This is because we have missed the date, 22 March, where the Starhub technician visited each flat to turn on the signal.
I dialed up 1633, only to learn from customer service officer Raymond that we have to pay an activation fee of $52.50 since we have missed the timeline stated on the notice, that is 22 March. It was further elaborated that we were one of those unfortunate ones to have collected our keys in February, before the notice was issued out, thus we have to pay $52.50. This should be seen with ridicule since we only shifted into the new flat on 18 June. Renovation works took place in April. Even so, we won't be at the new flat 24 by 7 to take note of any notice which looks just like any other brochure!
This matter was made worse with the fact that we still have to pay the subscription for the month of June despite us not being able to utilise the services at all. That is another $79.80 (or $31.90 on pro rata basis from 19 to 30 June), if I remember it correctly. I also found out from Tampines Starhub Customer Service that even if I terminate the service with immediate effect, the bill will continue to roll till the next billing cycle, which is 2nd of the month in our case.
What was even more laughable was the promotion currently offered to new subscribers! Not only do they get numerous items such as free wireless router, free installation, free activation, they even enjoy a discount of 15% from the second month onwards for maxonline 6500! If an existing customer doesn't even get the basic services such as free activation, what other reasons do we have to remain as one?
As such, please terminate our existing maxonline & waive all subscription fees on a pro rated basis with immediate effect. Please also cancel the service request on 26 June 2006. There is no more need to send the technician over to activate the signal. It is simply unfitting to succumb to an unfair charging system.
SLINGWOOF
HP: xxxx xxxx
Bloody fed up! Read on...
