Patient Affairs
Dear Ms Lin
Thank you for your enquiry.It is difficult for us to provide you with detailed cost advice on the various types of treatment without having a member of our clinical staff assess the complexity and extent of your oral problems first. We usually advise patients that a consultation is necessary so that the doctor can discuss with you the cause and various treatment options specifically suited to your condition, after the assessment. The number of visits and the procedures involved at each visit will also be explained to you. We ask for your understanding on this.We will be happy to assist you in arranging for a consultation appointment via email if you wish. To allow us to do so, please provide us with the following information about yourself:
Name :
NRIC :
Contact No.:
We wish you good health.
Yours sincerely,
Agnes Lee
Patient Affairs Executive
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Guess what? I emailed NDC a second time regarding Root Canal Treatment; I even varied the way I ask my questions, with the focus no longer on cost (though I did casually mention that they can give me an estimate of the range of pricing), yet i get this identical formularized reply!
I am beginning to humour myself with such nondescript replies, treating them as affairs delivering a therapeutic touch on patience management.
Looks like Ms Agnes Lee is earning easy money clicking on "copy", "paste" & "send".
posted by slingwoof @ 4/24/2006 10:12:00 PM
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