Thursday, January 12, 2006

To Truth, With Hurt

Entry into the Service Delivery Team is an equation balanced by choice and compulsion. This is definitely one of the better deals one could ever expect from a boss who tries to slot in your personal growth chart with the organisational needs. His motives, to the others, remain that of recognition of hard work and strong capability. The skeptical self, though, has no idea of what he really has in mind. To be honest, I'll rather he holds low expectations, if any, of me being able to settle in comfortably in this new role.

First two days into the job has already made me realised that my capability is not enough to fulfil the requirements of this job. I am not a systems-based person. Neither do I possess the ability to make casual small talks with people, be it work related or non-work related. This is one essential part of this team, to be able to network extensively so as to get work done. Yet the irony is to be able to do so, you need to possess considerable amount of knowledge to command a presence that is indispensable and therefore be able to deliver results effectively.

I doubt I will be able to get past the figurehead of this team to really babysit a campaign or a follow-up on my own. It is totally understandable that the fate of the department cannot be erroneously manipulated by a green horn who does not know the restrictions of the systems and therefore the actual effective capability and resources of the department. Every word said, agreements made are considered final and do not react well to any acts of reversal.

There is no intention to push the entire responsibility to someone else. I had already captured the truth of my dependence on my team members to pick up the major events and suss out the details for me to work on. I am a support unit, a secretary, a spare tyre, a headcount whose cost is fully accountable, but non-justifiable.

This is already the 4th week. In the words of my mentor: " you are already very lucky.. " Indeed, a short comparison to my counterparts sees me having a much more relaxed pace to learn the workings of the job. I heard, others only got a chance to see their mentor, but none to learn from them or even work with them. Yet whenever I asked them how they managed to do it, the usual reply was: " just ask around and learn lor..". How insightful.

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